An interesting sequence of events

Boy that was strange! Ok, so I phoned Apple. And no, I'm not writing on my usual desk today. After a pointless chat with a lady from Support, I called again, said my magic number W860...U2N, explained the problem very shallow and heard over the phone 'I think I have read about the lines issue somewhere, can you hold on plese?

When 'Save it for a rainy day' was over, she was back to tell me my mac was in between serial numbers with factory defects. She put me with another operator, Jose (thank you Jose!) to whom I had to explain again about the lines (how many lines... colours... nothing too technical) and he said. We'll make an exception. I'm giving you this case number and you take it to repair.

In 15 minutes and 2 phone calls I had my solution! So when i took it to repair we had some nice laughs about the little numbered tags on the frame of the mac and they'll have it checked in some 15 days or so.

I really thought it would take many many phone calls and minutes of explanation to each operator! It felt really good the way it came.

So please, call apple, call call call. And come back to tell how you've done!

Rekindle

I used to be against the idea of having a second screen. Basically because it meant as if i was giving up. Forty-two lines later, it is really annoying to see through them, so i got for my birthday a 21'' acer screen.

So, how does a 21'' screen compare to fixing my iMac?

acer screen costed around 120€, it has two years of warranty and zero dead pixel policy.

iMac bought through apple store comes with a dead pixel. Apple's dead pixel deal is: screw you. Once the warranty is void (just one year) first line appears. Fix is 800€. Warranty for the fixed screen is 3 months. And the screen fits the frame, that's a 17'' screen.

Get it? Zero advantages on PAYING for a fix to a problem not caused by the user! Oh! And should i mention cases where fixed screens show lines again?

I thought by adding a second screen i was giving up. But seeing one next the other.... it's inspiring, rekindling!

Armed with patience.