January 5, 2009

Dear Anonymous,

I have a 17" imac purchased in August 2006. About December 2007, when my imac was out of warranty, i started getting vertical lines of various colors. Today I have about 100 lines on my monitor. I have read the blogs and know Apple will do nothing to correct their malfunction and will continue to pack their stores with customers with fancy marketing strategies and some really neat gadgetry. Last week I stopped by the Apple store and got a quote to correct the problem, (replace the LCD monitor) for approximately $700.
No thanks! Looks like the financial solution will be a new Samsung monitor.


First of all, happy new year to everyone!
Macworld coming tomorrow, wow. Our W860's are everytime more a little older! and you say... How many lines in yours? I've been telling you over and over what to do! I started 2009 with ZERO lines on my screen. The warranty of my repair expires in TWO days! that means, for the last 88 days i have had no lines syndrome whatsoever! - and hope not to have it again.

But if anything ever happened in the near future, this is what i would -again- do: CALL APPLE!! i can say louder but i can't say it any clearer. CALL APPLE!!

I have read the blogs and know Apple will do nothing to correct their malfunction
Sorry anonymous, but you have been reading the wrong blogs. Take a few minutes to read my own, i made myself very clear; in fact i don't know why i don't read more frequent users cheering for their free fixes!

Looks like the financial solution will be a new Samsung monitor.

I don't know how expensive is a phone call where you live, but even 15 of them would be cheaper than a new Samsung monitor.

Please note that there are some cases where people have W860's where there's no technical support - something like that... Even if you have the weirdest case, nothing will help you more than a phone call.

Anyway, i hope to see you back with good news, leave comments, it's free and can be useful to others.

20 comments:

Anonymous said...

It would be a little more helpful to also give some guidance on what to ask for when calling in. I've heard of asking for Tier 2 level support, a product specialist, and a supervisor. Are these the same and is any one more effective than the other? If they're searching a database, should they be looking for "vertical lines"? On my first call, a product specialist claimed that he couldn't find anything on this issue. I'll be trying again later, but some guidance in addition to "Call Apple!" would be greatly appreciated. Thanks!!!

next said...

Hi, thanks for sharing your experience. You are right, anything worth for apple to trace would be great. Unfortunately i wasn't smart enough (blinded with excitement i should say!) to ask the operator what she looked for.

In my case she -herself- had read on the topic and was helpful with ease for me. Didn't have to ask for any level 2 support, specialist...

That's why comments are appreciated. Anything that be dropped on this comments can be VERY useful to all!

I'll try to find some more info either way! Good luck!

Anonymous said...

Hello - seems strange you haven't blogged about the mew iMac lines lawsuit in the US yet.

Please do a post on this.

Anonymous said...

my name is jaime and i have the same vertical lines problem like 15 monthas after i buy the computer apple don't have any recall can someone help with this

Pete said...

I had my lcd display replaced but after a couple of weeks 3 new lines appeared. All vertical lines. A black about 2 pixels wide. A 1 pixel green and a 1 pixel yellow all on the right hand side of the display. Have a call in to the service center that replaced the display to see whats up. At least they told me that if it was not fixed in 3 tried I get a new Mac.

MDY said...

Definitely call, I came across this blog last night after my third line began to appear, I've had lines for about 3 months got my imac in August of '06. Today first thing in the morning I called Apple, said I had lines even without applecare I was given a case number and now have an appointment to get it fixed for free!

Anonymous said...

Apple seem to have made a universal policy change, and will now replace these screens outside of warranty.

We have a w860 17" Intel iMac bought in Jan. '06. Our first line apeared in Aug '07. We didn't have AppleCare, and after an unsuccessful email to Apple support and reading many reports of similar problems that were going un-fixed, we bought an external screen in Jan '08 and stopped using the iMac screen. At that time we had about 7 lines I think. Now, in Jan '09 we have about 58 lines (there was no way to turn the iMac screen off even though we weren't using it).

I just phoned Apple support in Switzerland and they quickly decided to make a warranty exception to replace our screen for free. With case number in hand, I'll make an appointment at our local service center.

I'll never buying an all-in-one desktop computer again - whether from Apple or anyone else. I should have bought the Mac Mini and an external screen in the first place, like I had originally planned to do.

Anonymous said...

I also was having this vertical line issue. I called Apple and they sent me to the local Apple store. Since my iMac was within the serial # range, they are fixing it for free. The guy explained that they are extending the warranty period out to 3 years for computers having this issue. They were very helpful and it should take about a week for the repair. I dropped off my machine today (fingers crossed).

Romel said...

i just call today to apple, afer 5 minutes of talking with the rep, and around 10 minutes of holding time I got a case # and they will fix my iMac for free. c'mon guys if you have the same problem just call.

Pete said...

Yeah call.....I had mine replaced as well out of warranty----no charge. The culprit is the inverter board which has a bad capacitor.

Anonymous said...

Well followed your advice here. Got it repaired YAY!! BUT a week after the damn line came back! >:( this time a blue vertical line. Called back Apple now it's getting repaired yet again, if it happens again that's it for me.

MaryRuth said...

I bought my iMac in Feb07. One vertical blue line appeared Jan09. Since I had AppleCare, I brought it in to the AppleStore and they fixed it (replaced LCD and cable)right away--no questions asked.
Brought it home and three days later...a yellow line! Back to the AppleStore, the same repair was done.
Brought it home, and 10 days later--a pinik line! Back to the AppleStore, a little more insistent talk from me on "I think there is a larger problem here", plus dropping some hints about reading the message boards regarding this problem. I pick up the machine tonight, this time they changed the logic board.
Keeping my fingers crossed for no more lines! This will be my last attempt at repair though...after this, the gloves come off! =)
AppleCare.....best $$ spent. I will also say that the Geniuses have been more than helpful and nice. You can tell they sort of know there is a problem globally with these products.
Best of luck to all to get a good outcome on this problem.

khrisered said...

Dear anonymous,
I think you will have to read my earlier blogs so you can understand the full picture. I have made several phone calls, taken my machine in to mac service depot only to be told it would cost me money even to have it looked at. Then there would be another bill around $700 +for fixing the problem.
Buying a new monitor cost $200 -on balance a much simpler and cheaper option, besides the time saved.
best wishes

Anonymous said...

I bought my 17" imac in June 2007, first line appeared in Jan 2009 - now have 5. I've noticed the additional lines seem to appear while its asleep. I pay for a monthly "anything happens" warranty so the store have said they will collect it and replace the logic board, but as I will be without it for at least two weeks I have been putting it off. Why they can't arrange to do it quicker I don't know. I'm in the UK.

Cynthia Grim said...

Hooray for Apple. I have the vertical line issue, and I called them, and with no hassle whatsoever they gave me a case number and I was able to make an appointment for a free fix.

Anonymous said...

I have 15 lines on my 17" imac. They appear almost daily now. Also now getting "usb over current - hub will be deactivated" error message every time I plug in my printer - which I've used for 2 years without a problem! Now I can't print anything! Posts indicate this also becoming a problem with macs. Has anyone had a long term successful repair for these machines? I had IBM PCs for decades without problems. Really disappointed with Apple.

Anonymous said...

Hello, i'm a sad owner of one IMac 17 C2D (Late 2006) from Brazil and in my case i open and try to fix vertical lines changing the lcd with no sucess, did you know wich model of lcd are compatible with the original model LM171W02(TL)(B2). Thanks!!!

emy said...

same situation....altho i have a case number, apple won't talk to me unless i buy a one time apple care for $49. and then there is still no guarantee that they will cover it....


what a mess

RIF said...

Hi,

I'm so glad I contacted Apple service despite the experiences of some others here, because they fixed the problem on their own costs! So I can only encourage you do try that!

Greetings,
Rita

LC said...

The problem is not only related to the W860 U2N serials. My iMac 17" S/N starts with W870 and ends at VUX