What do you see? (II)

I see.. funny things! Today: Cats

Ficelle joue
por pve

I see all of this on my lines-less iMac. What do you see?

When you look at your iMac, what do you see?

I see beautiful wallpapers!

Call Apple, forget once and for all about the vertical lines! Make sure it’s a free repair. You should not have to pay for it since it’s factory defect and not your fault at all.

Every comment published here I read

It’s been a long time since my last post! But I read all the comments and have responded to some of them. What’s my global message? That’s right, to call Apple. I’m very happy most of you got your iMacs repaired at no cost.

Do all out there read this? Most of you got your iMacs repaired at no cost! Those who couldn’t were either complicated cases or people who didn’t insist enough.

I recently heard about a relative whose iMac at her office had suffered the vertical lines issue. She described it like a bar-code occupying the center third of the monitor. She was shocked to see this and remembered my case. She asked: My serial number is not W860...U2N, will they fix it? As a non apple employee all I could tell her was to make the damn Phone Call!!! They took the iMac for a week. Free repair, less than 5 minutes talking on the phone. See my point?

So sometimes I read comments like:

- I just got off the phone with Apple and they said they are sorry but they can't fix the LCD and that I should buy a external LCD.

Please, do not give up and keep calling :) Keep. Calling. Call. Ours is fixed and yours should be no exception.

Lately, here, on comments

I'm preety glad that lately all your comments are positive! Many many of you were able to get their iMacs fixed.

I'm not posting often as I believe this problem is now solved. Is yours not solved? CALL APPLE :D

see you on my next post

Dear Anonymous,

I have a 17" imac purchased in August 2006. About December 2007, when my imac was out of warranty, i started getting vertical lines of various colors. Today I have about 100 lines on my monitor. I have read the blogs and know Apple will do nothing to correct their malfunction and will continue to pack their stores with customers with fancy marketing strategies and some really neat gadgetry. Last week I stopped by the Apple store and got a quote to correct the problem, (replace the LCD monitor) for approximately $700.
No thanks! Looks like the financial solution will be a new Samsung monitor.

First of all, happy new year to everyone!
Macworld coming tomorrow, wow. Our W860's are everytime more a little older! and you say... How many lines in yours? I've been telling you over and over what to do! I started 2009 with ZERO lines on my screen. The warranty of my repair expires in TWO days! that means, for the last 88 days i have had no lines syndrome whatsoever! - and hope not to have it again.

But if anything ever happened in the near future, this is what i would -again- do: CALL APPLE!! i can say louder but i can't say it any clearer. CALL APPLE!!

I have read the blogs and know Apple will do nothing to correct their malfunction
Sorry anonymous, but you have been reading the wrong blogs. Take a few minutes to read my own, i made myself very clear; in fact i don't know why i don't read more frequent users cheering for their free fixes!

Looks like the financial solution will be a new Samsung monitor.

I don't know how expensive is a phone call where you live, but even 15 of them would be cheaper than a new Samsung monitor.

Please note that there are some cases where people have W860's where there's no technical support - something like that... Even if you have the weirdest case, nothing will help you more than a phone call.

Anyway, i hope to see you back with good news, leave comments, it's free and can be useful to others.

Lines Anonymous

Hello, my name is iMac and it's been almost four weeks since I don't show any lines!

1 infinite loop

I'm enjoying since thursday my lines-less iMac. And I'm making a post out of it? YES. I want to encourage iMac owners with this deffect to call. Call now! It's that easy.

Call and don't desist! The loop ends at some point. Don't you really want to enjoy your mac again? :)

No more!

I've got my iMac with its brand new screen sitting on my desk. No more forty-two lines, no more single dead pixel!

Repair is guaranteed for the next tree months. Touch wood nothing EVER happens to it!

What they've done? Just screen replacement. It took my apple store two weeks to have it fixed.

Any questions? I'd be glad to answer!

Still have your screen like trash? call apple. call apple. call apple!!! just don't give up, each operator is very different from the other. You might not get what you want on first call, but be sure apple IS fixing this problem!

Impatient!

The store called today to say my mac is ready to come back home with me! I can't wait to have it tomorrow on my desk under my suspicious eye... I'm SO begging the lines empire is over...


More tomorrow!

An interesting sequence of events

Boy that was strange! Ok, so I phoned Apple. And no, I'm not writing on my usual desk today. After a pointless chat with a lady from Support, I called again, said my magic number W860...U2N, explained the problem very shallow and heard over the phone 'I think I have read about the lines issue somewhere, can you hold on plese?

When 'Save it for a rainy day' was over, she was back to tell me my mac was in between serial numbers with factory defects. She put me with another operator, Jose (thank you Jose!) to whom I had to explain again about the lines (how many lines... colours... nothing too technical) and he said. We'll make an exception. I'm giving you this case number and you take it to repair.

In 15 minutes and 2 phone calls I had my solution! So when i took it to repair we had some nice laughs about the little numbered tags on the frame of the mac and they'll have it checked in some 15 days or so.

I really thought it would take many many phone calls and minutes of explanation to each operator! It felt really good the way it came.

So please, call apple, call call call. And come back to tell how you've done!

Rekindle

I used to be against the idea of having a second screen. Basically because it meant as if i was giving up. Forty-two lines later, it is really annoying to see through them, so i got for my birthday a 21'' acer screen.

So, how does a 21'' screen compare to fixing my iMac?

acer screen costed around 120€, it has two years of warranty and zero dead pixel policy.

iMac bought through apple store comes with a dead pixel. Apple's dead pixel deal is: screw you. Once the warranty is void (just one year) first line appears. Fix is 800€. Warranty for the fixed screen is 3 months. And the screen fits the frame, that's a 17'' screen.

Get it? Zero advantages on PAYING for a fix to a problem not caused by the user! Oh! And should i mention cases where fixed screens show lines again?

I thought by adding a second screen i was giving up. But seeing one next the other.... it's inspiring, rekindling!

Armed with patience.

32nd lin·e

I'm back again, but no big news for me.. Lines pop every two days.

(Looks like a user got to this page by searching "how to erase blue line on right side of screen". Isn't it cute/sad?)


Come, wall·e, clean this mess!

Any success, anyone?

'Hey! What happened to the blog?'

Sorry! On vacation!

Question of the day

Are you using the latest information?

'I sued Apple and I won'

As quoted from a comment on the previous post. iMac user dperetti informs via hardmac.com (Le Macbidouille in english) through these two links (link1) (link2):

[...] about a legal procedure launched by one of our readers [...] He had two iMacs, both affected by the famous problem of vertical lines that affected many readers [...] The judgement was given yesterday. Apple was condemned to refund this reader for two computers. [...]

Continue reading at Apple loses the legal process concerning the vertical lines - Hardmac.com

Second link provides links to pdf files conclusions reached by the judge and

judgement given (personal information removed).

I received this info last week but couldn't post it until today. I'd like to thank dperetti for what he offers to us, and user Varuni for keeping me updated too!

True

[...] this number of lines contest is not getting anybody close to the solution.

Any options?

Trainwreck

(...) right now my only wish is for the lines to come to follow the pattern.

15th line on May 3rd (1 day)
16th line on May 11th (8 days)
17th line on May 15th (4 days).

Farewell, average. The last lines have appeared quite faster these last days, making it everytime more difficult to spot the new ones. That's why i have decided to tag them.



I had sent a letter to Apple hoping for some sort of answer. Aren't they supposed to answer those? I mean, it's not an informal email or a phone call. they have in their hands a complaint! Sent it on the last week of February, that's two months and a half...



Hello?

Ok, update (not really)

Update is... there is no update. My lines count up to fifteen, and right now my only wish is for the lines to come to follow the pattern. Some do skip it. While the 14th was coming and going, fifteenth was confident enough to just pop up the next day.

By the 8th line the average was a line every 15 days.

9th line (27 days), 10th line (12 days), 11th line (3 days) 12th line (12 days), 13th (9 days), 14th line (18 days), 15th line (1 day)

Now it has come down to a line every 13 days if not counting the last line which is too deviated from the average.

What ever happens on a mac every 13 to 15 days to run useless an entire line of pixels?

Sorry about the lack of updates, but there's really... no update at all, it's all gone wrong. I feel the need to write this just for the sake of keeping the blog up to date. Even if i'm not making some weird video, problem is present and REAL.



Oh, and anyone want to make a comment about this? "Apple #1 in tech support, again".

Just sayin'

My, do they multiply fast!

Did you know...?

The Maids of Honour (Las Meninas) by Diego Velázquez is exactly TWELVE iMac lines wide?

Dolly Parton is 1,24 mts shorter than 12 iMac lines! Tallest man according to Guiness Record is 19 cm shorter than 12 lines!

572 signatures on Petition Online, one line each makes 131,56 mts! That's 2,86 times the Statue of liberty!


Anyway



A user with serial CK61***U2R who contacted me has been blessed with his first line. I'm mentioning it since I've only talked about W860***U2N cases like mine. However, note it's not the only range affected. In fact intel iMacs have inherited the issue from G5's, for whom there are plenty of topics on Apple Discussions Board, really too many.

Last but not least i found powerbook17lines. It reads

A growing number of Powerbook 17" owners is reporting problems with the display: several pixel lines covering the entire display starts to appear after a couple of months that the warranty period ends

I wish them luck too

Broken dreams

So, while I wait for Apple to answer my letter, the 9th line decided to appear.

Was it something like this I wished for?

Can you spot a pattern?

Celebrating my 8th line, the 8th video-protest.
So... what's new?

Ups and downs, petitions and posts

Everyday I find a new Apple's discussions board topic locked or erased on the imac lines issue.
To sum up, these are the not quite popular but still active topics available on ADB...

Another article on the iMac "lines" issue

vertical cyan line on my 17" iMac display

pink line after installing 10.4.11

I remember when this blog started there were 268 signatures on the online petition. This number has raised to 397 in some more than a month. Most of them answer yes to Problem appeared while out of warranty?.

Now, this is me speaking, but i'd rather be officially rejected by Apple than completely ignored.

Not a lucky number

The Seventh line is on it's way. I saw it blinking on the screen and made oh-so-many pictures of it, but it's a little shy right now. Anyway it'll come to stay. It doesn't mess with the view since it's just a pixel away to the right of the third line I had.

Have you called apple yet? What are you wating for!

You can as well take a chance through apple's feedback form or give it a try on any of the open discussions at ADB.


I'd like to hear from you on the comments!

Contacting Apple for Support and Service

I phoned today the Spanish technical support at (34) 902 151 992. My apple reseller told me it was my only way to go since i'm out of warranty. Basically after trying to sell me some Apple Care phone assistances for around 49€ valid for 30 days or something, I got the lady to write an "intern note" saying iMacs (intel and G5) serial numbers W860 - U2N all over the internet had this same problem. Like phone service would do anything!!

So please, find out your Apple - Technical Support Number on the list and give Apple a call stating your problem. And make sure they write a note about it!

What's in a video?

I haven't had much time to post lately as i'm studying for exams, but i've got many more ideas for new clips i'll be publishing over the weeks... I'm sure lines will be here when my exams are over.

So what are videos for?
Videos give me the possibility to repeat "my iMac has six lines" with a creative touch. The message is the same as if I wrote it everyday on the blog, the intention is the same aswell, but I get in touch with my creative side. How fun would it be to complain in such a boring repetitive written way? Besides youTube gives traffic to the site.

It's been 8 days since the sixth line and my instinct tells me the 7th will come any time soon.

Do you want to show your iMac lines? Send me the link to your pictures or videos at imaclines [at] gmail [dot] com or send the photos if you prefeer.

Power

iMac Feedback

Along with plenty of links i'll be posting in my spare time, i just read about this section on apple's website. One user wrote on Discussions Board that ADB is answered by other users, never apple. The way to make apple aware is to give them feedback through the Apple - iMac - Feedback form.

Wish to see you all there ;)

Up to date: six

Just five days since the last line I get a new gift. Now it's almost perfect symmetry. A group of two. two in the middle, and another group. That is "IEEI" in morse code. How fun.

With Macworld SF in 4 days, this is just the wrong moment for anything else apple. These and the next few weeks will be centered on the new releases.

Not the best moment to be a whiner.

Reality distortion field