November 2, 2008

Lines Anonymous



Hello, my name is iMac and it's been almost four weeks since I don't show any lines!

17 comments:

Anonymous said...

Thanks to your advice, I called Apple and they fixed it for free. So here's another happy iMac that doesn't show any vertical line for two weeks now.

Anonymous said...

Grats on the fix

Just a question, not sure if this is where to ask it or not, but this only affects G5s right? Not the "new" 20" iMac?

next said...

hi, don't worry as this problem affected only 17'' lcd panels, therefore no new imacs can be affected. it affected the last g5's and the very first intels

fingerpost said...

According to the chap who repaired my 17" iMac, he has done 20" as well on this defect (Brighton in Sussex, UK). Though as you say only 17" appear on the Apple discussions as having vertical lines.
It is a relief to have it fixed though.

Anonymous said...

Do you have some more information on this topic? I just called Apple and they won't help me. Fortunately -or not- I had the possibility to talk to Apples Chief Executive Relations (whatever this is...)- but even he said they won't make an exception for me. Ridiculous, isn't it?

Anonymous said...

Had the same serial number iMac, W860 U2N. Called Apple and they authorized me taking it in for diagnostics, which they paid for. When they found out what the problem was, Apple agreed to pay for half the cost of $630 minus the tax. I purchased an external monitor last Thurs, for my MacBook instead and put the iMac away since it now has 20 lines on it now and is kinda embarrassing when the PC users I've been telling how great Macs are see all the lines on it.

glorfindel said...

I've got the same problem on iMac intel 17" but the serial number is CK61...
Do you know if Apple is doing anything even for non-W86 iMacs?

Thank you from Italy :)

next said...

Hi glorfindel , all i can know from what you said is where your mac was made, CK, Cork Ireland. But I do not know wether the LCD panels or whatever is failing on the imacs came fom the same provider. You should call Apple and convince them you have the 'lines' problem. Good luck!

To anonymous from November 15, i too have an extended desktop, but my mac is fixed! I did NOT pay for it since it is a factory problem! I'd suggest you insist on the phone.

I can show my desk with two beautiful monitors to my friends. :D (envyous? CALL!!! you deserve a fix as much as i did)

Silvio said...

I called Apple in Brazil and they instructed me to take it to a repair center. So they could verify it. But they told me this policy was restricted to G5 iSight iMacs. I think someone messed up the things or this instruction did not reach Brazil yet. I'm gonna try contacting them again.

jubei23 said...

Well its been about a month since I got my iMac back from the Apple store and they covered the replacement and labor for the screen. Now when I turn the system on only 50% of the screen shows up and its very annoying. Its split straight down the screen from the isight camera and only affects the left side of the screen. I called Apple yesterday, because the lcd is covered for 90 days and they said that I would have it replaced again free of charge. Yet this still leaves me without my iMac for another 2-3 weeks at most. I'm starting college again in January and I will be purchasing a Macbook Pro for my classes and yes I will be getting the warranty on it. I just hope that every one is getting better results with there newly repaired iMacs. Many warm wishes too yall this holiday season!

Anonymous said...

called apple, have applecare, apple told me that I messed it up, told them that i didn't do anything...

bueller555 said...

I'm assuming that the Apple customer service rep will search their knowledgebase for this issue. Is there a recommendation on how we should refer to this issue to get a better chance of them finding and recognizing the problem? Thanks.

Eric said...

I just had this issue crop up on my mother's 17" W860 iMac.

I called Apple and told the first tech I talked to that I had seen a lot of similar issues online, directed him to the petition site, etc. He said something along the lines of "I don't see anything in our documentation that says anything about this issue."

I told him to please escalate the issue to level 2 support. (I was excessively polite the entire time, btw.)

About 15 minutes of "hold music" later, I got Mike, a level 2 tech support fellow.

Mike admitted that the issue was a known issue, and said that while they don't have an official replacement program, or extension, he was going to put it in for a free repair at my local Apple store.

(Basically, he informed me that he didn't have to do this, but since I'm a loyal Mac user {I also dropped the fact that I have several Macs of my own into the conversation}, etc. That he would take care of the situation.

So while Mike rocks, (You do have to justify this sort of thing with your manager as a tech support person, after all...) Apple is not exactly stepping up to the plate on this issue in the manner they should.

YMMV, but Monday @ 2pm my mother has an appointment with a Mac Genius for display replacement!

Ben Lee said...

Thanks to Eric!
called Mac Support and Jen was great....took all info and got me an appt at the Apple Store to have the Screen fix this PM.

I had also signed the Mac Screen Petition earlier....

Thanks and will definitely let you folks know how things worked out

Anonymous said...

Apple just called and said the LCD screen is fixed....will pick up today and let you know how everything worked out

Ben Lee said...

The New LCD looks good....the billed paid by Apple was close to $600....so thank you Apple!

Yhe warranteeis up April 2009....hope those lines don't show again soon!

Boaz Agmon said...
This comment has been removed by a blog administrator.