August 23, 2009

What do you see? (II)

I see.. funny things! Today: Cats





I see all of this on my lines-less iMac. What do you see?

19 comments:

ohelohelo said...

My iMac went crazy a few days ago with pink and blue vertical lines and nothing else...now it suddenly works again. I'm still going to call Apple because if this happens again, they are fixing it.

peejay said...

Hi. Thanks for your advise about these awful vertical lines on my Mac. I called Apple today about my G4 (which hails from the notorious Spring 2005 batch from Shangai with the fateful W85 serial number that 100s of users have had the same trouble with), and after 40 minutes of discussion, I was refused help. I had all kinds of documentation, referred to the 3000 people who signed the Apple petition with the very same problem, discussed the blogs and forums and even offered to send a link to the CBS TV expose about this issue. I was polite but loaded with facts and supporting documents. I even discussed the lawsuit in France that Apple lost over this problem. No deal.

While I probably will take your advise and call again, and while I thank you for going through the trouble to actually set up a blog for this and making us aware of options for which you and some others have been successful, Apple's stance remains reprehensible and unethical.

We shouldn't HAVE to call 10 times until we might happen to get a representative with a conscience. It shouldn't be the luck of the draw that generates relief for us; it should be Apple's universally applied, publicly stated policy, by which ALL their customers who are victims of this known defect are given relief.

Instead, we must go through hoops and waste our valuable time (and for me that is money - perhaps more than the cost of a fix would be) in lengthy calls trying to seek justice.

So while I am happy (really, I am!) that you - and others taking your advise - have found satisfaction, my point is that when Apple continues to deny that a problem exists, and whitewashes this issue by removing threads from their user forums(!), and doesn't step up to the plate with a stated policy to do right by their loyal customers, instead making us call over and over again, wasting precious time and money, in the hope that we may, at some point, be lucky enough to b e compensated for their defective product, they most surely have sunk to sleaze and taken the low road. And then it's up to us whether we wish to continue to support them.

I say this with great disappointment, as I love Apple products, have talked my friends into getting them, and my family and I have purchased 8 of their computers to date. But they have kicked us in the teeth by their position and shown an abysmal lack of morality. With all of their creativity and all their ingenious products, they lack the most important quality of all: Integrity.

Apple = a company without a conscience. Nothing to celebrate.

Well, thanks for allowing me to rant ad nauseum on your pages. And for your advise. Best to you!
Paul

peejay said...

Hi. Thanks for your advise about these awful vertical lines on my Mac. I called Apple today about my G4 (which hails from the notorious Spring 2005 batch from Shangai with the fateful W85 serial number that 100s of users have had the same trouble with), and after 40 minutes of discussion, I was refused help. I had all kinds of documentation, referred to the 3000 people who signed the Apple petition with the very same problem, discussed the blogs and forums and even offered to send a link to the CBS TV expose about this issue. I was polite but loaded with facts and supporting documents. I even discussed the lawsuit in France that Apple lost over this problem. No deal.

While I probably will take your advise and call again, and while I thank you for going through the trouble to actually set up a blog for this and making us aware of options for which you and some others have been successful, Apple's stance remains reprehensible and unethical.

We shouldn't HAVE to call 10 times until we might happen to get a representative with a conscience. It shouldn't be the luck of the draw that generates relief for us; it should be Apple's universally applied, publicly stated policy, by which ALL their customers who are victims of this known defect are given relief.

Instead, we must go through hoops and waste our valuable time (and for me that is money - perhaps more than the cost of a fix would be) in lengthy calls trying to seek justice.

So while I am happy (really, I am!) that you - and others taking your advise - have found satisfaction, my point is that when Apple continues to deny that a problem exists, and whitewashes this issue by removing threads from their user forums(!), and doesn't step up to the plate with a stated policy to do right by their loyal customers, instead making us call over and over again, wasting precious time and money, in the hope that we may, at some point, be lucky enough to b e compensated for their defective product, they most surely have sunk to sleaze and taken the low road. And then it's up to us whether we wish to continue to support them.

I say this with great disappointment, as I love Apple products, have talked my friends into getting them, and my family and I have purchased 8 of their computers to date. But they have kicked us in the teeth by their position and shown an abysmal lack of morality. With all of their creativity and all their ingenious products, they lack the most important quality of all: Integrity.

Apple = a company without a conscience. Nothing to celebrate.

Well, thanks for allowing me to rant ad nauseum on your pages. And for your advise. Best to you!
Paul

Pan'G said...

Hey man, I have something to tell! Which is that I juz call Apple and having a call less than 30 minutes and I got my "vertical lined LCD" replacement for FREE! It's so excited! I gotta thank you a lot for the encourage from u!!!

Cheers from Malaysia,
Pang. :D

chris said...

I had several lines appear on my 2006 iMac Intel C2D last week and called Apple support. After a few questions the frontline support guy passed me on to someone else who told me they would repair for free and gave me a case number. The whole thing took less than five minutes.

chris said...

I have to add that I never had Applecare for this iMac and it was more than three years since purchase.

Paul said...

From what I've been reading there seems to be an unwritten exception in which Apple is helping imac users. And I'm truly glad about that! But many of us folks with the exact same problem on G4s have a harder time getting relief, if we're lucky to get it at all. Not that it doesn't happen. But many of us have to work mighty hard and waste a lot of valuable time trying. (Maybe they figure our machines are older so they don't have to help us)

The fact is that NONE of us should have to go through hoops or waste valuable time trying to get them to do the right thing. Apple should own up to this problem, acknowledge openly that it is a known defect, and repair any Mac with this problem. They shouldn't be fighting lawsuits pretending they've never heard of the issue, and pull down forums from their website that mention it. Here's a link to a blog detailing how they did just that:

http://scratchpad.wikia.com/wiki/App...ip_%26_Censure

Here too is a link to the CBS expose detailing how they engaged in this practice:

http://cbs5.com/wrapper_consumer/seenon/consumer/apple.powerbook.g4.2.456305.html

Any company can at some point produce a defective product, but it is how that company deals with this which defines them. Apple choses to claim they never heard about it and in the past actually censored its forums that discussed it. Rather than admitting the problem exists & addressing it they went to court denying it and fighting it.

So I say again, even though some (especially iMac users) have quietly been getting relief, their stated public POLICY denying a problem exists and refusing to accept responsibility to their loyal customers renders their practices unethical. None of us should have to go through what many (like me) have.

(And no, I don't work for Dell :-)

Anonymous said...

I suffered through this problem for over a year before we got given an "exception" and had the screen replaced for free. This is the first time I've looked at this blog in several months because thankfully the problem has not returned, and I'm now amazed to discover that Apple have still not officially admitted that there is a problem. Because of this, there are still a few people who are not being granted this "exception" to have their machines repaired for free.

This is a very strange way of doing business. I had at first been disappointed by Apple because of having this defect on our machine and Apple doing nothing about it. When they finally saw sense and started fixing the machines, some of my faith in Apple was restored. Now that they are still not handling the situation properly, I am again very disappointed in them and will continue to be apprehensive about buying their products or recommending them to others.

Anonymous said...

Latest news on the class action suit related to this issue on macrumors.com:
http://www.macrumors.com/2009/12/22/judge-dismisses-class-action-lawsuit-over-imac-screen-issues/

norm said...

I have the same problem. 17inch imac G5 vertical red line top to bottom.Came on about a week ago, what can I do about it?Norm

tina said...

Never put off till tomorrow what may be done today..........................

Anonymous said...

Hi, Norm call Apple. I had the problem, at first they said they won't fix it and I would have to pay. Their reason was that Apple stopped the 'extended warranty exceptions' for these iMacs. I insisted this was an ongoing problem and armed with information from the Internet about it happening to so many machines. I was on the phone nearly 2 hours, spoke to three different front end support guys and ready to give up when I asked for their manager. He finally agreed to fix it for free. This was Apple UK.

There is the other problem, shortage of the service parts. If people stop calling, Apple will think its no longer a problem and probably stop producing the parts, in addition they will think its no longer their responsibility to support a defective product.

David said...

I have a case number and time this Friday to drop off my Zebra iMac at the not-all-that-local Apple Store. I will believe it when I have a nice screen screen again.

yahoo said...

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Boaz Agmon said...

i give up!
had been calling Apple again used hours of my time and energy. got a case number went to the far away lab again! and paid 100$ just to be told it would cost me 1891$ (you heard it right 18 hundreds and ninety one US dollars) to fix!! if Apple is very bad at something, it is at customer service. why on earth should i have to call again and again to get my machine fixed, as if i am the one who broke it???

easy said...

逛到您的部落格讓我忍不住停下來!期待您的新文章!! ..................................................

志義 said...

看到你的好文章真是開心 加油囉.......................................

nickjett said...

love the sweet iMac videos, lol

Boaz Agmon said...
This comment has been removed by a blog administrator.